Shipping & Handling Details
When do we ship?
Check the banner at the top of the shop page (link here) to see our next shipment date. Please order by 10am CST the date before the stated shipment date to ensure that your order makes it in that shipment.
Where do we deliver?
We ship directly to any address within the United States of America, right to your door! That can be any order size from 1 single bag of coffee up to an entire pallet full if you’d like. (Actually, we can do more than a pallet, if you’re interested! Just contact us through the ‘Wholesale’ tap).
If you are looking for international shipping, we can easily do 32kg or more but unfortunately at this time the logistical infrastructure to deliver 1 bag of coffee to any address in the world from Guatemala for a reasonable price doesn’t exist yet. We can’t wait until it does!
For our friends who live in Canada, we can accommodate certain orders but please contact us directly as it will require more time and an extra shipping fee that is dependent on the weight. But! It is possible!
How long will it take?
Once the shipment leaves our roastery in Santa Lucia Milpas Altas, Guatemala, it will take about 2 or 3 business days to arrive at your doorstep. This is AMAZINGLY fast considering it is coming from Guatemala! It means that your coffee will arrive to you within a week of being toasted, giving it the ideal amount of time to degasify while still being exceptionally fresh.
How much does it cost?
For now, to keep things simple, we charge a flat shipping rate of $4 per shipment. With the purchase of $75 or more, you will receive free shipping. With any monthly subscription, you will enjoy free shipping as well as $1 off per bag.
We offer this incentive for subscriptions because, while our margins decrease, subscriptions are the best way to ensure we have continued business. This means we keep roasting, providing educational and economic opportunities, and being able to pay our producers just prices. Having that kind of assurance is worth it for us.
We are 100%, undoubtedly confident that you will love our products, however if there is ever an incident, damage, or otherwise unacceptable product, we are here to work with you. Please contact us directly for any issues that you may have.
Customs isn’t a problem?
We always cross our ‘t’s and dot our ‘i’s during the exportation/importation process. We have all the necessary legal requirements and documents, as well as years of experience in these kinds of procedures. We are very thorough because we understand that even bad handwriting can sometimes cause problems when you’re dealing with customs and any preventable delays or problems caused by us is unacceptable.
On a VERY rare occasion, our products have passed through rather, shall we say, overzealous agents who start ripping and cutting products before properly examining the paperwork that we send with our coffee. When this happens there is always very specific evidence that they have tampered with the product. If you think that your product may have been vandalized or destroyed by customs, PLEASE take pictures and contact us immediately. We will take the necessary steps to follow-up with our brokers as well as do whatever we can to make that inconvenience up to you.
The country of Guatemala does not have a national mail system. It’s crazy to think about, but there are no mailboxes in front of people’s homes or home delivery of packages bought online. Some people pay to have a PO Box type set up, but those are few and far between. There are private companies that offer deliveries within Guatemala but they charge exuberant amounts to send things to the USA. We’re talking like $40 for a t-shirt.
As a social enterprise, we were chosen by UPS for their Guatemala to USA door-to-door pilot program that has the aim of opening up markets to companies in Latin America that had never been accessible before. We’re the first company in Guatemala, second in all of Latin America to offer this kind of service from origin without a high shipping fee, which is typically passed on to you, the consumer, or taken away from small producers’ incomes. With this program, we are able to deliver high quality specialty coffee to you for an average shipping price of $4, all while paying our producers at least 50% more than they would get from the international market AND make our own margin. That’s win-win-win!